Why can't I update old records because a new field is required?

Modified on Mon, 10 Nov, 2025 at 2:13 PM

Why can't I update old records because a new field is required?


When a new field is added and marked as required, it must have a value before any record can be saved, even if you’re not editing that specific field.

When you edit a record, the system checks all required fields. If any are empty, the record can’t be saved.

 


How to fix it

  • Assign a value to the new required field: Edit each affected record so the new field has an appropriate value. 
  • Bulk update: System Administrators can use CSV imports or Mass Edit to assign a value to all affected records at once. For more information read the article 'CSV Imports'


Tip: To prevent future issues, make sure existing records are populated with a suitable value before marking a new field as required or update them immediately after making it required.


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