Why can't I update old records because a new field is required?
When a new field is added and marked as required, it must have a value before any record can be saved, even if you’re not editing that specific field.
When you edit a record, the system checks all required fields. If any are empty, the record can’t be saved.
How to fix it
- Assign a value to the new required field: Edit each affected record so the new field has an appropriate value.
- Bulk update: System Administrators can use CSV imports or Mass Edit to assign a value to all affected records at once. For more information read the article 'CSV Imports'.
Tip: To prevent future issues, make sure existing records are populated with a suitable value before marking a new field as required or update them immediately after making it required.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article